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ARE YOU DROWNING IN PAPERWORK?

Doctors Take Care of People
Medical Virtual Assistants Take Care of Doctors

Serve more patients in a day without having to stay beyond clinic hours. Find Virtual Medical Scribes (VMS) to handle your charting or progress notes. Hire General Medical Virtual Assistants (GMVA) to take care of your eligibility and benefits verifications.

Take control of your medical private practice today!

Do you need a medical virtual assistant?

Medical virtual assistants can help alleviate many private practice pains. Ask yourself the following questions:

  1. Are you and your staff always pressed for time to check your patients’ insurance eligibility?
  2. Do you find it challenging to manage appointments and make reminder and confirmation calls?
  3. Are you bogged down by a growing pile of patient documents you need to encode into your EMR?
  4. Do you have to stay two to three hours beyond 5PM to get through a day’s worth of charts or progress notes?

If you answered “Yes” to any of these questions, then you might consider hiring your own General Medical Virtual Assistant or Virtual Medical Scribe.

Getting started is quick and easy!

Fill in our inquiry form so we can schedule a consultation and determine how we can help you improve your private practice. 

How does it all work?

Our team at Bottleneck Medical Virtual Services will walk with you in your search for the best person to represent your private practice. We have developed a proven 7-Step Hiring Formula in order to achieve this. This formula allows us to evaluate your specific needs and guides you through the onboarding process so you are in the best position to succeed.

All of our candidates, should they be hired, complete a HIPAA compliance program prior to beginning any work with your practice. All physicians will receive a signed HIPAA compliance checklist and a Business Associates Agreement from their MVA.

The Virtual Medical Scribes will undergo accredited training and certification after they have begun working with your practice. Your VMS becomes even more equipped with the necessary skillset required to do their jobs, including the legalities of the practice. After this training, you can expect your VMS is able to handle their job responsibilities effectively and without needing rigorous supervision.

Hire your VMS to optimize the time you spend at your clinic. Spend less time updating your charts. Start working smarter, not harder.

Minds behind this

Frequently Asked Questions

How long have you been providing scribe services?

Our team has been involved with, or directly providing, virtual assistant services since 2006. Bottleneck Medical Virtual Services was organized in 2018 in response to the growing nationwide demand for quality Medical Virtual Assistant services that accurately and efficiently meet the medical needs of physicians.

What does a GMVA do?

A General Medical Virtual Assistant (GMVA) is a remote assistant who performs administrative tasks for healthcare practitioners similar to an on-site medical assistant. Some of their duties include Eligibility/Benefits verifications, answering the phones and prior authorizations to name a few.

How do I track how many hours my MVA is performing?

We use time tracking software that they MVA logs into on each shift. We accurately track their time and if there are questions as to the amount of time they are submitting for each pay period, we also record screen shots of their computer at random times during their shift.

How do I communicate with my MVA?

You can reach your Medical Virtual Assistant (as you are comfortable with) through Mail/Chat/Video Conferencing/Phone. Our assistants are available for all these communication methods. Much of the communication standards are dependent upon your systems and processes.

Where are you located?

Bottleneck Medical Virtual Services has two locations in Tempe, AZ and Springfield, MO and operations are performed in the Philippines.

What is the process of assigning my new MVA?

We pride ourselves on offering individual support. We save you time by performing the initial sourcing process and then will recommend three highly skilled candidates for you to choose from. Once you choose the candidate that best fits you and your practice, they will work directly with your organization and will become a part of your existing team.

Do you comply with HIPAA policies?

Yes. Yes. We conduct HIPAA training for all MVAs as well as frequent auditing and continuing education for our VMS. If you want to know more about our HIPAA training program please reach out to Yeng, our Director of Human Resources at yeng@bottleneck.online.

Are your MVA's home or office-based?

Our Medical Virtual Assistants work both at home and in our offices, dependent upon their location and comply with all remote-access HIPAA compliancy policies regardless of their work location.

What are the qualifications of your Medical Virtual Assistants?

All our assistants are college graduates and/or Registered Nurses (RN). We do this for a multitude of reasons, but here are the main benefits for you:
They complete goals and objectives.

  • Registered nurse with at least 1 year experience
  • Good English communication and comprehension skills
  • Stable hard-wired internet connection with 10 mbps
  • Should have a backup
  • Computer/laptop
  • Should have a conducive work station with white background
  • Webcam
  • Amenable to work 20-40 hours/week (US time)
How much does an MVA cost?

The General Medical Virtual Assistant is $15 per hour and the Virtual Medical Scribe is $19 per hour. 

Questions You Should Be Asking

Are your Medical Virtual Assistants familiar with my EHR software?

Yes and no. They understand what EHR is and may be familiar with a certain software, however they will need to be trained on your EHR software. Due to the large number of EHR solutions on the market, it is virtually impossible for our MVA's to know all of the different software out of the gate. Our MVA's have the capacity to learn and work with any and all EHR platforms.

Do Virtual Medical Scribes code and bill the chart?

No, they do not. However, they can apply frequent codes that a practice uses based on the practice dictation to help ensure accuracy and efficiency in billing. We highly encourage physicians to double-check for accuracy and efficiency for at least the first few months to ensure the progress notes are being recorded correctly.

Do I have control of my data?

Yes. Each of our MVA staff members has completed the HIPAA compliancy checklist to ensure that they are operating according to remote-access best practices according to Health and Human Services HIPAA Security Guide. We also guide you to only give access to what the VMA needs to accomplish their tasks. This reduces risks and improves your data security.

How do I pay my MVA?

Bottleneck Medical Virtual Services sends out invoices in two pay periods:

  1. 1 - 15th
  2. 16 - End of each Month

We will invoice you on the first business day after the end of each pay period. We recommend paying your invoice as soon as possible as we send the payment to your MVA as soon as we receive your payment.

Do you charge me to train my MVA?

We charge a one-time sourcing fee of $625. This fee allows us to identify three highly skilled candidates for you to interview. After you have chosen the best candidate for you and your practice, they will attend a one-day HIPAA compliancy policies training before their first day of work.

If you are hiring a Virtual Medical Scribe (VMS) they will adhere to the same on-boarding process. In addition, they will also attend the ACMSS accredited certification training as they begin working with you. They will have continuing education every two weeks thereafter to stay up to date with the latest trends and policies within the medical scribe industry.

Successfully Hire and Train Your Medical Virtual Assistant

Let us guide you first so you can show them the ropes. Get your copy of the Bottleneck Medical Virtual Services Implementation Manual by signing up to our newsletter.

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What else is holding you back? Get started on practicing the profession you spent years to train for while your medical VA takes care of the rest.

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Bottleneck Medical Virtual Services offers professional growth opportunities for ambitious physicians by creating an efficient and systematic approach to identify, hire and cultivate team members who focus on specific roles and responsibilities in your private practice.

Stop the bottleneck in your practice. Hire qualified medical talent now.

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